Privacy Policy

Herbalean is responsible for processing personal data as reflected in this privacy statement.

Contact details:

https://www.herbalean.co support@herbalean.co
Personal data that we process

Herbalean processes your personal data because you use our services and/or because you provide these data to us yourself. Below is an overview of the personal data we process:

- First and last name - Gender - Address data - Telephone number - E-mail address - Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone - Data about your activities on our website - Data about your surfing behavior across different websites (for example, because this company is part of an advertising network)

  Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at support@herbalean.co and we will delete this information.

  For what purpose and on what basis we process personal data.

Herbalean processes your personal data for the following purposes: - To handle your payment - To send you our newsletter and/or advertising folder - To inform you about changes to our services and products - To deliver goods and services to you -Herbalean analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences. -Herbalean also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

  Automated decision making

Herbalean takes responsibility on the basis of automated processing decisions about matters that can (significantly) affect individuals. These are decisions that are made by computer programs or systems, without a person (for example an employee of Herbalean) being involved. Herbalean uses the following computer programs or systems:

  How long we keep personal data

Herbalean does not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: 2 months.

  Sharing personal data with third parties

Herbalean does not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Herbalean remains responsible for this processing.

  In addition, Herbalean collects personal data from customers and shares it with FACEBOOK to optimize ads and improve the customer experience

Cookies, or similar techniques, that we use Herbalean uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Herbalean uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and asked your permission to place them. You can opt out of cookies by configuring your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.

SMS Marketing and Messaging:

We use a text messaging platform, to which the following terms and conditions apply. By signing up for our SMS marketing and notifications, you agree to these terms and conditions. By entering your phone number in checkout and initialing a purchase, signing up through our sign-up form or a keyword, you agree that we may send you text messages (for your order, including reminders for abandoned carts) and text message marketing offers. You acknowledge that consent is not a condition of purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company with office in Sofia, Bulgaria, EU". This data will be used to send you targeted marketing messages and notifications. When sending the SMS messages, your phone number will be passed on to an SMS operator to carry out their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications, please reply STOP to any mobile message from us or use the unsubscribe link we have given you in our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable way to unsubscribe. Message and data fees may apply. For questions, please text "HELP" to the number from which you received the messages. You can also contact us for more information. To unsubscribe, follow the procedures above.

  View, correct or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or object to the processing of your personal data by Herbalean and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. You can send a request to inspect, correct, remove or transfer your personal data or a request to withdraw your permission or objection to the processing of your personal data to support@herbalean.co. To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Herbalean would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Authority for Personal Data.

  How we secure personal data

Herbalean takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly protected or there are indications of abuse, please contact our customer service or via support@herbalean.co.